Refund policy

Cancelling an Order

Due to the personalised nature of our products, we offer free cancellations up until the point that production is commenced. Unfortunately, after production has commenced, we are unable to refund your order.

Returns & Exchanges

Aarts Engraving is a subdivision store of the Etsy AArts Engraving hosted on Etsy -  www.Etsy.com/shop/aartsengraving. 

We work closely with you, following your requirements to ensure you receive products in which you will remember your loved ones as they were. We design it carefully, so that, the artwork becomes as close to the photo provided by you. We offer unlimited revisions until you be completely satisfied and have approved the artwork. Then, the art goes to the production that engraves the plaque with strict quality control and, if the plaque is not good enough, we engrave another one.

We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved artwork, so please make sure you check the spelling and details carefully, including names and dates.

We have perfected  packing process, so we experience very few breakages, however in the very unlikely event that your item is damaged in transit, please, send through a photo of the damaged product and we will organise a replacement.

Please, note as all plaques are personalised, we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part.

Please contact our customer service via email (iAArtsengraving@gmail.com)

You can return your item to us. Please include your name and order number with the item. We are unable to cover the cost of return shipping.

Once we have received the item, we will process the refund the next business day onto your original payment method. Please allow approx. 3 business days for the amount to show up on your card/account.

You have 10 days from the date of purchase to initiate a return/exchange.

If you are for any reason unhappy with your purchase, please email (AArtsEngraving@gmail.com), and we will do our very best to resolve any issues.